Customer Benefits

30-Day Return Policy

Shop with confidence! Any item you purchase from us is eligible for a full refund if returned within 30 days, no questions asked.  We only request that items be returned in the same condition in which they are received.  We may elect to charge a restocking fee (up to 50% of the purchase price) on items returned with obvious signs of damage or use, or if they are returned missing parts or accessories.  Purchases returned due to manufacturer defect may be exchanged or returned for a full refund regardless of condition.

Free Shipping

We are proud to offer free shipping on orders of $50 or more! Customers electing to take advantage of the free shipping option at checkout should receive their orders within three to five days from the date of purchase. We provide shipment confirmation and tracking details on all orders.

One-Year Warranty

Your purchases are protected! All sales include a one-year limited warranty, provided by Newfangled Networks, which covers any manufacturer defects you may encounter during your first year of purchase. Depending on the availability of the product at the time of your claim, we will either provide a replacement, or a full refund for your purchase if the item is no longer available. Please contact us directly to initiate warranty claims.

Purchases placed with us directly via our website are automatically registered for warranty protection. If you purchase products from us via another marketplace (Amazon, for example) please be sure to register your purchase for warranty protection here.

Top-Notch Service and Support

Customer service and support is our #1 priority! If you're not happy, we're not happy. Please contact us immediately if you have any questions or concerns, and we will do our best to resolve any issues you may be having. In order best serve our customers, we provide support on a callback basis. This allows us to make sure we are connecting you with the appropriate support specialist and minimizing your wait time. Most callback requests are serviced within 20 minutes (or at a time of your choosing) during normal business hours, and within 24 hours otherwise.

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